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MTN Ghana, has assured to protect its subscribers from fraudster as it puts in more measure to make consumer of their product as ease.

The assurance was given during the celebration of this year’s World Consumer Rights Day (WCRD) which was marked in Kumasi with the Ghana Chamber of Telecommunications.

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This year’s theme for the World Consumers Right Day celebration was “Fair Digital Finance”. The day is marked on every 15th March the world over.

Addressing the gathering at Kejetia, Senior Manager, Branch Network Service of MTN, Northern sector, Madam Adwoa Afrakoma Baah Obeng noted that this year’s celebration was aimed at educating and informing traders and commuters of their rights and responsibilities as consumers of telecommunication services.

She used the opportunity to recounted the role digitization is playing in the industry and the need for all customers to appreciate the lead role MTN is using high end digitized products to serve its customers.

Senior Manager, Branch Network Service of MTN, Northern sector, Madam Adwoa Afrakoma Baah Obeng

Madam Baah Obeng also noted that, the company was dedicated to protecting their customers’ mobile money wallets from fraudsters a situation which has been a concern for MOMO users.

She bemoaned the activities of these fraudsters adding that MTN Ghana is dedicated to putting in place measures to deal with the challenge through the use of technolgy.

She urged customers to be on the alert in order not to fall into the traps of fraudsters.

Senior Manager, Branch Network Service of MTN, Northern sector, Madam Adwoa Afrakoma Baah Obeng

 “MTN officials only call customers with the official line 0244300000 every other caller who uses another number instead of the above but tells you he or she is calling from MTN is a fraudster.”

She advised MTN customers not to disclose information on their wallets or any personal details with strangers, especially their PIN.

Madam Baah Obeng however appealed to customers to take the ongoing SIM re-registration exercise serious and get involved.

‘‘The SIM re-registration is free, we are not taking money, I will urge all our customers and Ghanaians to take it serious for now it ends on the 31st or March until then I will urge all to re-register’’ she said.

Chief Executive Officer (CEO) of the Ghana Chamber of Telecommunications, Dr. Kenneth Ashigbey

Chief Executive Officer (CEO) of the Ghana Chamber of Telecommunications, Dr. Kenneth Ashigbey, speaking on the theme, noted that the theme for this year’s celebration was apt as digitalization has transformed the financial inclusion of a lot more people than was anticipated.

He however admonished customers of various telecommunication networks not to give their mobile money PIN to anyone regardless of the relationship that exist between a customer and an individual.

Dr. Ashigbey reiterated the need for customers to report any suspected fraud activity to their network operators to liaise with security agencies to deal with their activities.

Dr. Ashigbey revealed that a lot of measures have been put in place to fight mobile Money fraudsters and stressed the need for customers to be mindful of the social engineering or tricks being used by the fraudsters.

By Michael Wallier